Operations management textbook free download

And all organizations produce some mixture of services and products, whether that organization is large or small, manufacturing or service, for profit or not for profit, public or private. Thankfully, most companies have now come to understand the importance of operations.

This is because they have realized that effective operations management gives the potential to improve both efficiency and customer service simultaneously. But more than this, operations management is everywhere, it is not confined to the operations function.

All managers, whether they are called Operations or Marketing or Human Resources or Finance, or whatever, manage processes and serve customers internal or external. Operations management is also exciting. It is at the centre of so many of the changes affecting the business world — changes in customer preference, changes in supply networks brought about by internet-based technologies, changes in what we want to do at work, how we want to work, where we want to work, and so on.

There has rarely been a time when operations management was more topical or more at the heart of business and cultural shifts. Operations management is also challenging. These extract the essential points which answer A short list of web addresses is included in each chapter the key question posed at the beginning of each chapter. This makes each chapter more We have a regular opportunity to listen to the views of compact. Visit www.

Please contact your local Pearson have been refreshed. Education Sales Consultant www. Please see the web site , and provide an up-to-date selection of below for details of MyOMLab. The key to greater understanding and better grades in Operations Management! MyOMLab for instructors MyOMLab is designed to save you time in preparing and delivering assignments and assessments for your course, and to enable your students to study independently and at their own pace.

If you'd like to learn more or find out how MyOMLab could help you, please contact your local Pearson sales consultant at www. To the Student. There are also examples which you can is actual organizational life.

Any book has to separate observe every day. Whenever you use a shop, eat a meal topics, in order to study them, which in reality are in a restaurant, borrow a book from the library or ride closely related.

For example, technology choice impacts on public transport, consider the operations management on job design which in turn impacts on quality control; issues of all the operations for which you are a customer.

Similarly the ideas discussed in the chapters. Every chapter is, more or less, self-contained. If you cannot answer Therefore study the chapters in whatever sequence is these you should revisit the relevant parts of the chapter. The case exercises at the end of each chapter will require But because each part has an introductory chapter, some more thought. When you have done this and 18 and the chapter summaries of selected chapters. Most important of all, every time you analyse chapters and summary answers to key questions.

Visit the MyOMLab at www. Ten steps to getting a better grade in operations management I could say that the best rule for getting a better grade is Use the videos on MyOMLab to look further at to be good. I mean really, really good! But, there are operations in practice. So, if you are studying oper- Step 7 Always answer the question. What topic or topics does this try following these simple steps: question cover?

Use the Key questions chapter and the Summary at the end of each chapter to and the Problems and applications to check your under- get you started. Step 8 Take account of the three tiers of accumulating marks for your answers. Step 2 Remember a few key models, and apply them a First, demonstrate your knowledge and under- wherever you can.

Use the diagrams and models to standing. You can also use the revision pod casts on b Second, show that you know how to illustrate and MyOMLab. Use the Critical commentaries with a few well chosen sentences. Both the chapters of within the text to understand some of the alterna- the book, and the exercises on MyOMLab, incorporate tive viewpoints. Read the text and apply your knowledge on MyOMLab until you really understand Step 5 Research widely around the topic.

Your new-found knowledge will credit for using references that come from genuine stick in your memory, allow you to develop ideas, and academic sources. Step 6 Use your own experience. Log on www. Previously he has neering, and then worked in production and general been Professor of Service Engineering at Cambridge management with companies including Tube Invest- University, Professor of Manufacturing Strategy at Brunel ments and the Marley Tile Company.

This work enabled him to help He worked initially as an industrial apprentice in the executives develop the analyses, concepts and practical hand-tool industry and then as a production engineer solutions required for them to develop manufacturing and production manager in light engineering. He holds strategies. In addition to lecturing on engineer. He is the author of many books and papers in a range of operations courses at the Business School the operations management area, including The Manu- and in industry, he undertakes consultancy in a diverse facturing Advantage, published by Mercury Business range of industries and is co-author of several operations Books, , and Making Management Decisions with management books.

He has authored numerous academic papers and senior management posts in a number of service and chapters in books. He also acts as a consultant to organizations in both the public and private sectors. His research is in the operations and management training and consultancy activities.

He is the author or Warwick Business School, where he has been since Our thanks go to everyone who attended these University of Leicester, David Twigg of Sussex Univer- sessions and other colleagues. We are also grateful to many friends, sity, Henrique Correa of Rollins College, Florida, Paul colleagues and company contacts.

University, John Maguire of the University of Sunder- We were lucky to receive continuing professional and land, Charles Marais of the University of Pretoria, Roger friendly assistance from a great publishing team. To Angela — our thanks.

Rex Features: copyright material: Richard Jones cr. Getty Images: David Sacks b. Figures Rex Features: Action Press. British Retail Photography. Corbis: , American Marketing Association. Sushi: Jonathan Roberts. Voisin Phanie. Fotoagentur GmbH. Rex Features: Action Press t. Images: Les Gibbons. Courtesy of Arup: cr.

Honda: tr. Rex Features: Charles Knight. Per Lindgren. Rex Features: Per Lindgren bl. Images: Paul Vismara. Getty Images: AFP b. Rex Features: Per Lindgren cl. The book is bulky and so was the course load but learned a lot and the book was awesome. There is a lot of calculations involved and the book actually shows how to do them using Linear Programming, Excel and what not. Our free management books will guide you through the wealth of theory and practicalities of effective management!

Whether you are looking for strategic planning or project management books, this is the place to look. Moreover, you will also get the business perspective of Operations Management.